Question 1

How can I schedule an online class?

Accepted Answer

To schedule an online class, simply visit our website, go to the “Contact Us” section, and fill out the required fields (Name, Email address, Subject, Date, Session time, and a message detailing how we can help you). We will reply to the email address you provided.

You can also write to us directly at our email address contact.iditutoring@gmail.com, or text (SMS or WhatsApp) us at 786-722-5706.

Question 2

What do I need to participate in an online class?

Accepted Answer

All you need is a stable internet connection and a device with a microphone and camera (optional) — such as a computer, tablet, or smartphone.

Question 3

How do I know which classes are available?

Accepted Answer

When you contact us, we will provide you with our tutors' current availability.

Question 4

What should I do if I need to cancel a scheduled class?

Accepted Answer

If you need to cancel a scheduled class, simply reach out and let us know.

Question 5

How do I join an online class?

Accepted Answer

Before your scheduled class, you will receive an email with a unique link to join the session. You can click on the link a few minutes before class starts, and it will direct you to the video conferencing platform.

Question 6

What should I do if I experience technical issues during class?

Accepted Answer

If you experience technical issues during class, try restarting your device or checking your internet connection. If the problem persists, contact our team, and we will do everything we can to help you resolve it.

Question 7

What security measures are implemented during online classes?

Accepted Answer

We prioritize the privacy and security of our users. We use secure and encrypted video conferencing platforms for all our online classes (Zoom). Additionally, our instructors are trained to ensure a safe and respectful environment for all participants.

Question 8

What happens if I am late for an online class?

Accepted Answer

We recommend joining on time, as the instructor will be ready to assist you at the agreed time and may have other sessions scheduled after yours. However, if you are late, you can still join the class using the link provided in your confirmation email.

Question 9

What should I do if I can't find a class that meets my needs?

Accepted Answer

If you don't find a class that fits your needs, feel free to contact us. We are always open to feedback and suggestions, and we can work to offer classes that better adapt to your interests.

Question 10

Can I request group classes instead of private sessions?

Accepted Answer

Yes, we offer group classes for those who prefer to share their lessons or want to work in a group setting. Please contact us for more information about group class options and instructor availability.

Question 11

What skill level is required for tutoring?

Accepted Answer

Our instructors can adapt the pace of the session and the content to match the student's needs and skill level — from beginner to advanced.

Frequently Asked Questions